M-Files, the leader in AI-native document management, announced today that the company has been recognized by customers on Gartner Peer Insights™ as a Customers' Choice in the June 2025 Gartner Peer Insights “Voice of the Customer”: Document Management report (based on 171 reviews in the 18-month review period ending March 31st 2025). M-Files is one of 4 vendors in the report to be recognized as a Customers' Choice, which is based on feedback and ratings from verified end users.

M-Files is recognized by meeting or exceeding market average scores for both Overall Experience and User Interest and Adoption. As of March 31, 2025, 94% of our respondents would be willing to recommend M-Files as a document management system.

“Unlike legacy document management tools, M-Files uses AI to organize relevant content around the context of your business, connecting documents to related people, projects, transactions and workflows,” said Jay Bhatt, CEO, M-Files. “This empowers customers to access critical data at a moment’s notice, gain insights, and work smarter and more efficiently.”

"We feel the recognition as a Customers' Choice in Gartner Peer Insights™ is a testament to our ongoing commitment to enhancing customer experience," said Heather Guntrum, Chief Customer Officer, M-Files. “Everything we do is grounded in helping our customers work smarter and more efficiently. From simplifying how they find and manage information to automating complex workflows, our goal is to remove friction and deliver value every day. It’s incredibly rewarding to see that impact reflected in the feedback from our customers.”

Gartner Peer Insights reviews for M-Files include the following:

"Unveiling Intuitive, Affordable Product with Quick Search Speed. Product is intuitive to use; Support team is responsive; product is reasonably priced" — VP, IT Services in the IT Services Industry [Read the full review]

"Definitively the most intelligent decision made within our business. Working with M-Files has introduced deeper efficiencies in our AP process as well as having in order and easy to access all related information about our projects and customers." — CEO and BDM in the IT Services Industry [Read the full review]

"Navigating Information Easily with M-Files Document Management System. M-Files is a very powerful and intuitive document management system that helps our organization to manage large volumes of information" — Cyber Security Architect in IT Services Industry [Read the full review]

"Streamlining Our Daily Work with this Innovative Document Management Tool. The processes of installing and customizing this brilliant document management tool were excellent and smooth. It is a friendly tool that streamlines our daily work by automating file management. It is a secure, stable, and easy to use file management software." — Operations Manager in IT Services Industry [Read the full review]

The M-Files AI-native document management system enables secure collaboration, automates critical workflows, and ensures information governance at scale. Unlike legacy folder-based systems which were not built with AI in mind, M-Files was designed from the ground up with a metadata-driven architecture that organizes information based on what it is, not where it’s stored. This makes it inherently smarter, enabling organizations to break down silos, work more efficiently, and make faster, more informed decisions.

The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution. In the Document Management market, Gartner Peer Insights has published 171 reviews for M-Files in the 18-month review period ending March 31st, 2025.

Download a complimentary copy of the 2025 Gartner Peer Insights “Voice of the Customer”: Data Management report.

About Gartner Peer Insights

Gartner Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 350,000 verified reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.

Gartner, Peer Insights ‘Voice of the Customer’: Content Services Platforms, By Peer Contributors, 25 June 2025.

GARTNER is a registered trademark and service mark, PEER INSIGHTS, and GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

About M-Files

M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. For more information, visit www.m-files.com.

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