Enterprise customers can now leverage MyGuide’s enhanced natural language processing, conversational support and digital adoption experience-- developed using IBM Watson--to accelerate their digital transformation initiatives
EdCast announced today that its digital adoption platform, MyGuide by EdCast, has now launched new self-serve support features utilizing the advanced AI capabilities of IBM Watson to bring future-ready conversational capabilities to enterprises. Built on cutting-edge technologies and hosted on the IBM Cloud, MyGuide enables customers to lower support costs, reduce software deployment risk, and realize productivity and performance gains from transformation and technology investments.
The updated release provides advanced self-serve AI capabilities, including:
- Natural language activation of voice-based support conversations leveraging IBM Watson Natural Language Understanding
- Computer vision for web, mobile and desktop UI targeting, built on IBM Watson Visual Recognition
- Text and Voice Q&A capabilities for Guide search using IBM Watson Speech-to-Text and IBM Watson Text-to-Speech
- Native integration of MyGuide chatbot inside browser extensions leveraging IBM Watson Assistant
- Back-end infrastructure for content handling in the flow of work
“With IBM Cloud and Watson technologies as a foundation for our solutions, we are ideally positioned to support the fast-changing digital adoption needs of our G2000 customers, including World Bank, Westpac and many others,” says Ash Naik, VP & General Manager for MyGuide by EdCast. “We are excited about our ongoing work with IBM technologies to expand our offerings, including enhancing our products’ computer vision and machine learning capabilities. Our goal is to continue delivering compelling employee experiences, enhanced productivity and efficient workflows that are completely integrated in the flow of enterprise work.”
For more information about MyGuide and to see how the solution is working for enterprises, visit https://www.edcast.com/corp/dapnow/.
About MyGuide by EdCast
MyGuide by EdCast is a leading digital adoption platform that provides a revolutionary employee experience. With seamless capabilities that include product tours, guides and learning in context on mobile, web and desktops, MyGuide helps organizations realize the returns of their digital transformation investments. Acting effectively as a GPS for enterprise software, MyGuide provides its users with contextual in-app audio and video guidance at the moment of need. The award-winning solution helps enterprise users complete complex app workflows and reduce manual errors. To learn more, visit: https://www.edcast.com/corp/dapnow/.
About EdCast
EdCast offers a unified platform designed to operate end-to-end employee experience journeys spanning learning, skilling and career mobility. Its award-winning platform is used internationally by organizations, ranging from large Global 2000 companies to small businesses and governments. With EdCast’s platforms, our customers are able to attract, develop and retain a high-performance and future-ready workforce. EdCast's offerings include its Talent Experience Platform (XP), Spark for SMBs, EdCast Marketplace and MyGuide Digital Adoption Platform (DAP). For additional information, visit www.edcast.com or follow on Twitter @EdCast. EdCast is a Technology Pioneer award recipient by the World Economic Forum.
View source version on businesswire.com: https://www.businesswire.com/news/home/20210811005302/en/
Contacts
Ash Naik (PR@edcast.com)
