SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 8-K CURRENT REPORT Pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934 Date of Report (Date of earliest event reported): April 16, 2002 THE HARTFORD FINANCIAL SERVICES GROUP, INC. ------------------------------------------- (Exact name of registrant as specified in its charter) Delaware 0-19277 (State or other jurisdiction (Commission of Incorporation) File Number) 13-3317783 (IRS Employer Identification No.) The Hartford Financial Services Group, Inc. Hartford Plaza Hartford, Connecticut (Address of principal executive offices of registrant) 06115-1900 Zip Code (860) 547-5000 Registrant's telephone number Item 9. Regulation FD Disclosure: Simultaneously with the filing of this Current Report on Form 8-K, Stuart M. Carlisle, the Director of Investor Relations of The Hartford Financial Services Group, Inc., sent the following notice to members of the investment community: To Members of the Financial Community: We would like to bring to your attention two changes to our Investor Financial Supplement in our North American Property Casualty results that will be shown in our first quarter earnings (Monday, April 22, after the close of the market, conference call on Tuesday, at 11:00 ET). 1) In our Business Insurance segment, written premium had previously been disclosed in three lines (Select Customer, Key Accounts and Other). The Other line included commercial programs and marine business that can be classified as either small commercial or middle markets business. Going forward, premiums in Middle Markets will now include Key Accounts, medium-sized commercial programs and marine business, while Small Commercial will include Select Customer and small commercial programs; the Other line will disappear. The change is intended to clarify the financial reporting within Business Insurance and is consistent with how we manage these two businesses. 2) Our personal lines results have previously been separated between the Affinity Personal Lines and Personal Insurance segments. We have combined the reporting of these businesses commensurate with the recent appointment of Paul Kennedy, Senior Vice President of the Personal Lines Division, who now oversees both lines. The combination provides us with more scale and allows us to better leverage the product development, service and technology capabilities across all personal lines. Since we treat them as one business unit organizationally, it made sense to amend our financial reporting to combine the segments. We are also now disclosing written premiums for AARP, Affinity, Standard and Non-Standard business. We have provided three years of quarterly historical information on the attached spreadsheets and posted these changes on our website so that you can update your models accordingly. Please call me should you have any questions on these changes. Best. /s/ Stuart M. Carlisle 2 BUSINESS INSURANCE 1999 1999 1999 1999 1999 QTR 1 QTR 2 QTR 3 QTR 4 YEAR Written Premium 560 567 559 541 2,227 Chg UPR 8 14 12 (9) 25 Earned Premium 552 553 547 550 2,202 Loss and Loss Adjustment Exp 390 385 388 362 1,525 Underwriting Expenses 182 192 188 204 766 Dividends to Policyholders 8 13 11 11 43 Other Adjustments -- (3) (1) (5) (9) AUI EXCLUDING SEPT. 11 (28) (34) (39) (22) (123) SEPTEMBER 11 TERRORIST ATTACK -- -- -- -- -- UNDERWRITING RESULTS (28) (34) (39) (22) (123) Loss Ratio 59.1 57.7 59.8 54.5 57.8 Total Loss Exp Ratio 11.5 11.7 11.2 11.3 11.4 Total Expense Ratio 32.7 33.8 33.6 37.8 34.4 Expense ratio including loss 44.2 45.6 44.8 49.1 45.9 Dividend Ratio 1.5 2.4 1.9 1.9 1.9 COMB RATIO EXCLUDING SEPT. 11 104.8 105.7 106.5 105.5 105.6 COMBINED RATIO IMPACT OF SEPT. 11 TERRORIST ATTACK -- -- -- -- -- COMBINED RATIO 104.8 105.7 106.5 105.5 105.6 -------------------------------------------------------------------------------------------------------------- WRITTEN PREMIUM Small Commercial 231 244 249 247 971 Middle Market 329 323 310 294 1,256 TOTAL 560 567 559 541 2,227 -------------------------------------------------------------------------------------------------------------- 2000 2000 2000 2000 2000 QTR 1 QTR 2 QTR 3 QTR 4 YEAR Written Premium 579 605 603 618 2,405 Chg UPR 24 37 26 20 107 Earned Premium 555 568 577 598 2,298 Loss and Loss Adjustment Exp 389 375 375 367 1,506 Underwriting Expenses 202 199 205 207 813 Dividends to Policyholders 7 7 7 8 29 Other Adjustments (3) (1) 1 3 -- AUI EXCLUDING SEPT. 11 (40) (12) (11) 13 (50) SEPTEMBER 11 TERRORIST ATTACK -- -- -- -- -- UNDERWRITING RESULTS (40) (12) (11) 13 (50) Loss Ratio 57.0 53.9 52.3 46.8 52.4 Total Loss Exp Ratio 13.1 12.0 12.6 14.5 13.1 Total Expense Ratio 34.9 32.9 34.0 33.4 33.8 Expense ratio including loss 48.0 44.9 46.6 47.9 46.9 Dividend Ratio 1.3 1.3 1.2 1.4 1.3 COMB RATIO EXCLUDING SEPT. 11 106.3 100.1 100.2 96.1 100.6 COMBINED RATIO IMPACT OF SEPT. 11 TERRORIST ATTACK -- -- -- -- -- COMBINED RATIO 106.3 100.1 100.2 96.1 100.6 ------------------------------------------------------------------------------------------------------------ WRITTEN PREMIUM Small Commercial 285 294 291 299 1,169 Middle Market 294 311 312 319 1,236 TOTAL 579 605 603 618 2,405 ------------------------------------------------------------------------------------------------------------ 2001 2001 2001 2001 2001 QTR 1 QTR 2 QTR 3 QTR 4 YEAR Written Premium 702 714 718 752 2,886 Chg UPR 82 74 38 47 241 Earned Premium 620 640 680 705 2,645 Loss and Loss Adjustment Exp 415 416 436 437 1,704 Underwriting Expenses 225 218 232 251 926 Dividends to Policyholders 13 6 7 8 34 Other Adjustments (10) (10) (1) (1) (22) AUI EXCLUDING SEPT. 11 (23) 10 6 10 3 SEPTEMBER 11 TERRORIST ATTACK -- -- (245) -- (245) UNDERWRITING RESULTS (23) 10 (239) 10 (242) Loss Ratio 54.5 52.9 52.2 50.1 52.3 Total Loss Exp Ratio 12.4 12.1 12.1 11.8 12.1 Total Expense Ratio 32.1 30.4 32.3 33.4 32.1 Expense ratio including loss 44.6 42.6 44.3 45.2 44.2 Dividend Ratio 2.1 0.9 1.0 1.2 1.3 COMB RATIO EXCLUDING SEPT. 11 101.2 96.4 97.5 96.5 97.8 COMBINED RATIO IMPACT OF SEPT. 11 TERRORIST ATTACK -- -- 36.7 -- 9.3 COMBINED RATIO 101.2 96.4 134.2 96.5 107.1 ------------------------------------------------------------------------------------------------------------ WRITTEN PREMIUM Small Commercial 351 359 359 378 1,447 Middle Market 351 355 359 374 1,439 TOTAL 702 714 718 752 2,886 ------------------------------------------------------------------------------------------------------------ PERSONAL LINES INSURANCE 1999 1999 1999 1999 1999 QTR 1 QTR 2 QTR 3 QTR 4 YEAR Written Premium 560 635 651 624 2,470 Chg UPR (6) 56 57 20 127 Earned Premium 566 579 594 604 2,343 Loss and Loss Adjustment Exp 386 445 457 444 1,732 Underwriting Expenses 152 159 166 162 639 Dividends to Policyholders -- -- -- (5) (5) Other Adjustments (15) (27) (15) -- (57) AUI EXCLUDING SEPT. 11 43 2 (14) 3 34 SEPTEMBER 11 TERRORIST ATTACK -- -- -- -- -- UNDERWRITING RESULTS 43 2 (14) 3 34 Loss Ratio 60.7 66.2 66.0 63.2 64.1 Total Loss Exp Ratio 7.5 10.6 10.9 10.3 9.8 Total Expense Ratio 27.1 25.1 25.6 25.9 25.9 Expense ratio including loss 34.6 35.6 36.5 36.2 35.7 Dividend Ratio -- -- -- (0.9) (0.2) COMB RATIO EXCLUDING SEPT. 11 95.3 101.8 102.5 98.6 99.6 COMBINED RATIO IMPACT OF SEPT. 11 TERRORIST ATTACK -- -- -- -- -- COMBINED RATIO 95.3 101.8 102.5 98.6 99.6 ------------------------------------------------------------------------------------------------------------- WRITTEN PREMIUM AARP 324 375 362 344 1,405 Affinity Business Unit 22 27 33 40 122 Standard 143 170 193 182 688 NonStandard 71 63 63 58 255 TOTAL 560 635 651 624 2,470 ------------------------------------------------------------------------------------------------------------- 2000 2000 2000 2000 2000 QTR 1 QTR 2 QTR 3 QTR 4 YEAR Written Premium 613 692 686 656 2,647 Chg UPR (1) 57 39 5 100 Earned Premium 614 635 647 651 2,547 Loss and Loss Adjustment Exp 454 497 483 487 1,921 Underwriting Expenses 158 168 167 160 653 Dividends to Policyholders -- -- -- -- -- Other Adjustments (2) (11) (8) (8) (29) AUI EXCLUDING SEPT. 11 4 (19) 5 12 2 SEPTEMBER 11 TERRORIST ATTACK -- -- -- -- -- UNDERWRITING RESULTS 4 (19) 5 12 2 Loss Ratio 63.2 67.2 64.3 64.0 64.7 Total Loss Exp Ratio 10.7 11.1 10.3 10.9 10.8 Total Expense Ratio 25.8 24.2 24.4 24.4 24.6 Expense ratio including loss 36.5 35.4 34.7 35.3 35.4 Dividend Ratio -- -- -- -- -- COMB RATIO EXCLUDING SEPT. 11 99.6 102.5 99.0 99.3 100.1 COMBINED RATIO IMPACT OF SEPT. 11 TERRORIST ATTACK -- -- -- -- -- COMBINED RATIO 99.6 102.5 99.0 99.3 100.1 ------------------------------------------------------------------------------------------------------------- WRITTEN PREMIUM AARP 343 399 386 364 1,492 Affinity Business Unit 43 41 39 44 167 Standard 166 191 201 187 745 NonStandard 61 61 60 61 243 TOTAL 613 692 686 656 2,647 ------------------------------------------------------------------------------------------------------------- 2001 2001 2001 2001 2001 QTR 1 QTR 2 QTR 3 QTR 4 YEAR Written Premium 662 743 742 713 2,860 Chg UPR (3) 62 48 6 113 Earned Premium 665 681 694 707 2,747 Loss and Loss Adjustment Exp 485 561 543 575 2,164 Underwriting Expenses 167 174 178 168 687 Dividends to Policyholders -- -- -- -- -- Other Adjustments (3) (11) (10) (2) (26) AUI EXCLUDING SEPT. 11 16 (43) (17) (34) (78) SEPTEMBER 11 TERRORIST ATTACK -- -- (9) -- (9) UNDERWRITING RESULTS 16 (43) (26) (34) (87) Loss Ratio 62.0 70.3 66.5 69.7 67.2 Total Loss Exp Ratio 10.8 12.2 11.9 11.5 11.6 Total Expense Ratio 25.2 23.5 23.8 23.6 24.0 Expense ratio including loss 36.0 35.6 35.7 35.1 35.6 Dividend Ratio -- -- -- -- -- COMB RATIO EXCLUDING SEPT. 11 98.1 106.0 102.2 104.8 102.8 COMBINED RATIO IMPACT OF SEPT. 11 TERRORIST ATTACK -- -- 1.2 -- 0.3 COMBINED RATIO 98.1 106.0 103.4 104.8 103.1 -------------------------------------------------------------------------------------------------------------- WRITTEN PREMIUM AARP 372 431 426 409 1,638 Affinity Business Unit 50 52 49 50 201 Standard 180 198 209 196 783 NonStandard 60 62 58 58 238 TOTAL 662 743 742 713 2,860 -------------------------------------------------------------------------------------------------------------- SIGNATURE Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized. THE HARTFORD FINANCIAL SERVICES GROUP, INC. Date: April 16, 2002 By: /s/ Neal S. Wolin ------------------------- Name: Neal S. Wolin Title: Executive Vice President and General Counsel 3